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Customer tracking

I use the Filemaker product “Bento” to track all of my stringing jobs and customers. I used the built-in “customer library” to track names and phone numbers. I added my own list containing string jobs to track tension, string used, gauge, and any other repairs/customizations I did to the racquet. Total setup time was 15 minutes!

Now, if the customer doesn’t remember what we did last, I can pull up everything and reproduce any particular job, no matter how long ago I did the job.

5 sets of Ashaway Crossfire II 16 to:

Jesse Tilly, Roswell, GA

Editor’s note: Bento is Mac-only, requires Mac OS X Leopard, and retails for $49.

See all articles by Jesse Tilly

From the June 2009 issue
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